Business Analyst - Operations

Job description

Reporting to the IT Director, the Business Analyst will work with cross-functional teams to drive key business initiatives improving business processes with respect to a standard project management methodology. The candidate will be required to perform various technical and analytical services for his customers across all sites (Canada, USA, Mexico) and will work in a support role for users with Information Technology Systems.

Wanted profile

  • Bachelor’s degree in Business Management, Management Information Systems or equivalent;
  • Minimum of 5 years of related experience;
  • Knowledge of various Manufacturing business processes / Manufacturing experience is required;
  • Knowledge of a variety of data analysis techniques, including clustering, logistic regression, data/text mining, decision trees, etc.;
  • Comfortable manipulating and extracting insights from large and complex datasets;
  • Project management experience;
  • Experience in business process mapping, an asset;
  • Strong understanding of integrated systems;
  • Knowledge of SQL code an asset;
  • Experience with Business Intelligence Applications (IntelliPlex, Crystal Report, Adaptive Planning, etc.);
  • Familiarity with Microsoft tools;
  • Experience in application of lean principles;
  • Strong analytical, innovative problem solving and multi-tasking skills;
  • Bias towards action;
  • Bilingual (French / English), Spanish an asset.
  • Excellent communication skills, both written and verbal;
  • Ability to work autonomously;
  • Availability to travel (valid passport);
  • Six Sigma knowledge an asset.


  • Drive quantitative analysis and modeling to support business decisions;
  • Proactively monitor, identify, and resolve business-critical problems or risks;
  • Define key metrics and dashboards to track key business metrics;
  • Actively participate/lead various problem-solving workshops to meet customers’ expectations;
  • Implement both quick wins and long-term solutions;
  • Provide training to users;
  • Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions;
  • Deal with change management while implementing novelties;
  • Lead ongoing reviews of business processes and develop optimization strategies;
  • Manage projects, develop project plans, and monitor performance;
  • Serve as a liaison between stakeholders and users;
  • Coordinate all activities between IT, staff and various internal departments;
  • Perform as resource to all internal departments to plan, develop and control information systems plus workplace automation;
  • Develop and maintain documentation and metrics to improve operational efficiency;


    More specifically when working for operations

  • Work with ERP system users and managers to determine appropriate/optimized system configuration;
  • Research, identify, develop, test and implement changes to enhance ERP systems and business processes;
  • Deploy Industry best practices to enhance efficiency of Exo-s throughout our ERP modules;
  • Support EDI change requests;
  • Answer user’s requests, both locally and remotely, for ERP system through a desk tool request system;
  • Participate in important projects such as enabling new modules with our ERP;
  • Build/improve/drive scalable operational processes between multiple functions;

More specifically when working for management information

  • Manage information systems plus databases to format as well as retrieve data for qualitative and quantitative evaluation and reporting;
  • Combine human-system solutions for business processes;
  • Ensure to integrate current as well as upcoming technology systems;
  • Carry out research and evaluate new technologies that can improve existing services;
  • Proffer solutions to meet clients’ needs within time and cost constraints through analysis and assessment on the organization existing software and database management systems, and information technology.

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