Technician - Helpdesk user support, Level 1
Job description
Quickly follow up on service calls to users and suppliers;
- Support users remotely by diagnosing and solving level 1 technical problems;
- Manage user accounts on different systems (Windows, Plex, Office 365);
- Solve and document problems with computer and network equipment;
- Maintain standards in technology deployment and security;
- Install and maintain the software used and the related licenses;
- Make purchases of computer equipment;
- Report repetitive user problems and system anomalies;
- Work in a context of continuous improvement;
- Be available on call 7 days / 24 hours on a weekly rotation basis.
Wanted profile
- College Degree in computer systems technology or equivalent training;
- 1 to 3 years of experience;
- Available for travel between sites in Indiana (Howe) and Michigan (Coldwater); could be asked to travel outside of the US;
- Excellent sense of customer service;
- Generalist demonstrating autonomy;
- Good knowledge of French and English (oral and written);
- Knowledge of the Microsoft office 2010 suite;
- Knowledge of various printers and photocopiers;
- Experience with Windows XP, Windows 7 and 8;
- Experience in a manufacturing environment;
- Analytical and good organizational skills;
- Easy to adapt to change;
- Assets regarding experience with: Office 365, Windows Server 2008, 2012, ERP, VMware, Citrix, IP networks;
- Knowledge of Spanish, an asset.
Responsibilities
Reporting to the IT Systems Administrator, the Technician – User Support, Level 1 will be primarily responsible for providing first-level support to customers at our various sites (Canada, United States, Mexico) and configuring various equipment (operating system, office software, printers, telephones) according to established standards.
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